Scope of shared services

Following activities are considered to be part of the Pro Alliance set-up. Companies can decide to use the shared service platform for all, a selection or just one of these activities.

Customer order desk, including customer data maintenance, customer order entry, customer order follow up and order feedback to customers

Customer service desk, including a customer call center and complaints management.

Invoicing of orders, including creating and communicating invoices to customers, initiating Credit notes based on customer / supplier agreements, credit check of customers and follow up on payments.

Logistics & distribution, including day-to-day management of the customer deliveries (picking, packing, distribution) and inbound.

Operational purchasing activities, including performing call off activities based on supplier forecast and frame agreements, follow up on deliveries, operational vendor management (complaints , KPI's , ...) and the follow up on vendor payments.

Repetitive sales activities, including order collection in the field, promotional activities, and merchandising (installations of new facings, replenishment of existing facings).